How to find your order number

It can be difficult to locate your original Amazon, BestBuy or Walmart order number (also known as "Order ID"). Here are instructions for each

Amazon:

  • Method 1: open Amazon on the web and click Orders in the top right corner.
Screenshot of Amazon
Order Date Order ID Title Seller
6/1/2018 000-0000000-0000000 Always this format Should match the item you are inquiring about Must be JP Mobiles
  • *Note: Most Amazon orders are "Fulfilled by Amazon" not "Shipped from sold by JP Mobiles". In these cases, JP Mobiles has nothing to do with shipping, please contact Amazon directly for any inquiries related to delivery. 

BestBuy: 

  • Method 1: Sign into your BestBuy Canada account 
  • Method 2: Search your email inbox for the original BestBuy order confirmation email. 
  • *Note: We need the Seller order ID (AKA Shipping ID) that is 9 numbers. Example: 200524578

Walmart: 

  • Your order number will be emailed to you as soon as you place the order. If you have an account, you can also see your current order status on the Order History page. If you need more information, click here to reach out to the Walmart Customer Service Team.

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