Quality new and used smartphones
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Pre-Owned Smartphone Grading Guidelines

Before offering these devices to our customers, we perform a detailed inspection of every device feature and function. We provide a 6-month warranty for OpenBox and 90-day warranty for all other non-new phones sold by JPmobiles, see warranty terms by clicking here. All our non-new devices are customer remorse returns or trade-ins that we purchase in bulk from various retailers like BestBuy. We do not sell refurbished devices since they do not meet our quality standards. 

We offer pre-owned smartphones in four different cosmetic conditions detailed below: 

  • OpenBox: 6-month warranty packaged with charger and headset (if included in the original package) in original retail box. (non-essential accessories (example Lightning to 3.5 mm Headphone Jack Adapter) originally included when sold new not guaranteed included in OpenBox)
  • Certified Pre-Owned: (AKA: Certified Refurbished on Amazon) 90 Day warranty packaged with charger only in the non-original white box.

"Grade A, excellent condition. No scratches, very minor sign of use if any." 

These devices look new when held and used normally, upon close examination you may find some minor signs of wear. See example close up pictures below of one of the lower cosmetic quality Certified Pre-Owned devices we sold.

Grade A Example Picture

Grade A Example picture

  • Used-Very Good: 90 Day warranty packaged with charger only in the non-original white box.

"Very good condition. Minor signs of use, the screen is clean, the body has some light scratches."

These devices show limited wear that may include minor dents and scratches but overall remain in great condition. There are generally no scratches on the screen, from certain angles it's possible to find some minor mark on the screen. See example close up pictures below of one of the lower cosmetic quality Used-Very Good devices we sold.

Example Picture Used-Very Good

Example Picture Used-Very Good

  • Used-Grade B: 90 Day warranty packaged with charger only in the non-original white box.

"Average condition professionally tested fully functional. The body shows obvious wear, dents and or scratches on corners and back, the screen will have light scratches". 

These devices look obviously used. The scratches on the screen are light, won't be noticeable during normal use. Many people use a case to cover the body and they won't notice the scratches and dents during normal use. There are never any cracks, chips or damage to these devices. See example close up pictures below of one of the lower cosmetic quality Grade B devices we sold.

Example Picture Grade B

Example Picture Grade B

  • Grade C: 90 Day warranty packaged with charger only in the non-original white box.

"Poor condition professionally tested fully functional. The body shows obvious wear, dents and or scratches on corners and back, the screen will have obvious scratches that can be felt". 

These devices look heavily used. The scratches on the screen are obvious and you can feel them. There are no cracks to glass or body. On close examination, may find some mild LCD discolouration. Grade C devices appear the same in pictures as Grade B, the main difference is the scratches on the screen will be much more obvious than a Grade B device.